Through the expertise of our professional team whose skills encompass a variety of business processes, we offer consultancy services to clients who seek guidance as far as the operation of these processes is concerned.
Implementation & Documentation
Once the installation of the ERP is completed, it is important to ensure that the purchased solution is suited for the client’s business processes. This is accompanied by full documentation of all the steps executed in our plan to upgrade the system, such as: gap analysis document, design document, document flow, and user manuals to site a few examples.
We provide a structured approach to shifting / transitioning individuals, teams, and organizations from a current state to a desired future state. It is an organizational process aimed at empowering employees to accept and embrace changes in their current business environment. In project management, change management refers to a project management process where changes to a project are formally introduced and approved.
Maintenance & Support
Customers are offered a high level of support service through specialized staff whose members provide accurate consultation and prompt assistance. Through our after-sales service, which covers system optimization, system upgrade, etc., we make sure that all the client’s problems are resolved in due time and whenever needed.
By virtue of being pioneers in different business processes, we help our clients to re-think the traditional strategies with which they operate their businesses in order to arrive at the best performance standards.
Deployment, Installation and Configuration
Starting from the very first day the client decides to purchase our solution, we over all the guidance and assistance required for building the infrastructure needed to run this solution.
Our professional staff provides Functional, technical and Development training services as well as operational and management cycle refinement programs. Knowledge transfer is a critical aspect in the transitioning of ownership of the provided solutions to our customers
Whether the client’s work is conducted manually or is semi or fully automated, we offer our assistance in data migration planning, Mapping source to target, data collection and cleansing, and data Migration process.